E-mail Archival

WNYRIC
Service
Description
01/26/2009 03:35 PM

Service Description: ...	E-mail Archival
Service Activity Code:	650.808

E-mail Archival Service, 650.808

COSER 7721

Primary Contact(s):

Name	Title	Tel. No.	E-Mail ID
Deborah Arlington	Coordinator	821-7118	darlington *
David Kajdasz	Technical Specialist	821-7475	dkajdasz *

PREREQUISITES:	District LAN, TCP/IP Internet connectivity
PRICING ALGORITHM:	BASIC SERVICE: - (650.808.10) Optional, District hardware (server) purchase - (650.808.20) MailMeter License Fee (priced per total mailboxes) - (650.808.22) MailMeter Lease/annual maintenance (priced per total mailboxes) - (650.808.31) Training and application support (fixed per district fee) - (650.808.32) Subsequent year application support (fixed per district fee) - (650.808.40) MailMeter setup, installation and optional history capture - (650.808.41-42) optional,VM Server maintenance (if district uses a virtual server, hosted at WNYRIC), .42 for storage utilization, based per 100 gigabytes
TRAINING:	As needed to support service for both key school administrators, end users

DESCRIPTION:
This service will provide RIC hosted archiving of e-mail for the purpose of e-mail archiving, e-mail investigations, storage reduction, and regulatory compliance. The solution captures every e-mail sent/received as well as encrypts, compresses, and indexes all e-mail information for speedy search and retrieval. Option to maintain e-mail "collector" server in district or at RIC on virtual servers. Storage of e-mail at RIC only.

WNYRIC RESPONSIBILITIES:

Schedule and facilitate planning as district requests
Configure server(s) and detail the project narrative if a project is involved
Install/test hardware, train district system administrator on basics
Provide training for both end users and district staff identified for high level investigation authority
Provide support by phone, including vendor support when needed
Update WNYRIC web site with service information and documentation

DISTRICT RESPONSIBILITIES:

Provide district staff to plan implementation
Monitor server as trained, including mailbox maintenance
Contact Messaging Help Desk (716-821-7111) for technical support
Report any system difficulties/problems to the WNYRIC for prompt resolution to maintain quality service
Designate a contact person for communications between the WNYRIC and school
(Any change in contact person should be communicated to the Messaging Services team.)
Attend any announced workshops

* E-mail address - id noted above, followed by @e1b.org

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